After high school I decided to not go to university straight away because I didn't know what I wanted to take. So I got a job for an outbound telemarketing company. Which meant I spent my 8 hour day calling, mostly Americans, trying to sell them stuff, usually a credit card. After a few months I scaled down to half days because it felt like I was losing my soul. I hated when people hung up on me. I took every swear, every hang up, every angry word personally. Those people on the end of the line clearly
Showing posts with label handmade. Show all posts
Showing posts with label handmade. Show all posts
Tuesday, June 27, 2017
The Best Advice I've EVER Received
After high school I decided to not go to university straight away because I didn't know what I wanted to take. So I got a job for an outbound telemarketing company. Which meant I spent my 8 hour day calling, mostly Americans, trying to sell them stuff, usually a credit card. After a few months I scaled down to half days because it felt like I was losing my soul. I hated when people hung up on me. I took every swear, every hang up, every angry word personally. Those people on the end of the line clearly
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Tuesday, April 25, 2017
Spread the Love
As you may or may not have noticed, I've started writing a bit more frequently here on the ole blog...something I hope I can keep up (funnily enough the original title of my blog was Try To Keep Up!) But with the super delayed spring, and just the world in general, I felt like I should spread some cheer!
If you have met me in person you have, no doubt, realized I am a smiley, goofy, big-laugh kinda girl. I want everyone to have a good time and feel like they're "in on the joke". And sometimes being in this #craftipreneuer #solopreneur world can get kinda isolating.
And then I remembered something. A while back (ok like a long time ago), I read a realistic post about this one blogger's struggles & I empathized with her on so many levels. So I reached out to her and basically gave her a virtual pat on the back. And she emailed me back (!), thanking me for, what I considered, a tiny gesture. But what a HUGE difference it made in both our lives.
We tend to boost our friends or our tribes and rarely venture outside of those protective circles. And for good reason. We gather people around us that we trust and feel safe with. But could you imagine if a peer from OUTSIDE your circle commented on something you did? Something you posted. With genuine feeling?
So I'm challenging all bloggers, craftipreneurs, mompreneurs, solopreneurs, basically anyone who reads this to go outside your tribe, find someone who inspires you, or posted a cool vid, or has a great product and tell them. Honestly. No emojis. Just real talk. Direct message them. Email them.
Let's call it....a Random Act of Real-ness
A Random Act of Real-ness can be anything. Maybe feature someone who needs some exposure? Write an email to that "big time" blogger you admire. Send a hand made card (or even e-card) to one of your followers? We're all "regular" people. Even the people who we think have "made it big", or are "more Insta famous" than us. They are totally normal humans, just like you and me! So go ahead! Tell someone you like them.
I hope I can inspire you to spread a little love outside of your regularly scheduled programming. If you decide to get involved, copy and save and post the Random Act of Real-ness image! XOXOXO Happy Tuesday!
Thursday, April 13, 2017
Facing your Email Fears, or How NOT to Email a Craft Market
This is one of those things I assume would be obvious....apparently not. I have received WAY too many emails, sometimes with most of the information I need, but without people telling me who they are and how they found me! Or people who are interested in applying for a market, but don't tell me the name of their business and what they make?!?! What do you want me to do with that lack of info? lol
See how easy that was? In TWO sentences I introduced myself, and told you who I am. If I'm contacting them because they posted in a Facebook group, or maybe online somewhere, be sure to mention that! All you need is one additional sentence that says something like "I saw your post in the Shabadoo Goofball Facebook page" OR "I'm emailing you because I saw your post on the Awesomesauce Vendors webpage". In the email I would also link my website or Facebook page to the name of my business to make it easy for the recipient to check out my online presence. I'll tell you one thing, they DO NOT want to hunt you down online. Which brings me to.....
3 A). Show me who you are
This doesn't mean clog up someone's inbox with high-res photos when they didn't ask for them. But for darns sakes would you PLEASE link your social media?!?! I think it's great that you make handmade, up-cycled, themed pillows that help kids with night terrors(is this a thing-maybe?), but where can I see your work? Link your social media feeds in the email!! I can't tell you how many times Jill & I have had to go scrounging the internet for people and photos. (Again I reiterate, who are you?). It's always helpful to imagine yourself on the other end of this interaction. Would you want to spend extra time trying to hunt someone down and find their instagram account? Probably not, so why are you making someone else do your work for you? Plus there's a real easy way to NEVER forget to add in your social media links - add your social media links to your signature. Pretty slick right? I know!
4). Do Your Research
Remember the last time you were chatting with a friend and they knew you were training for a marathon and were really excited for you? Yeah, that felt pretty great didn't it? Someone took an interest in you and that makes us feel all warm and fuzzy inside. Same thing goes for events. So before shooting off a hasty email, go to the company's website, or Facebook page, or Instagram, or Twitter, or Pinterest, or LinkdIn, or Blog, or Youtube channel...or ANYTHING!
Find out a little bit about who they are, what they stand for. There is a lot of info on those websites (like costs, times, dates, names of important people, mission statements, values, etc). Knowing a bit about the person/company you are contacting makes a HUGE difference. It will set you apart from the other emails and it shows that you've taken an interest in what that company does. We all want to feel valued for what we do, so taking the time to do a bit of research before hitting 'send' is well worth it.
5). Say Thank you, be Polite, and be Patient
(sidebar guys...it was really hard finding a not sarcastic thank you gif - just putting that out there!)
Everyone is "busy". Everyone is "important". Everyone has responsibilities, obligations, and priorities. You and the person you're emailing. So be sure to thank them for their time. Think about your day. How much of your day goes into reading and responding to emails...how much laptop rage do you experience in that time? lol A "thank you", or an "I appreciate your time" can go a long way. Likewise you can't expect an immediate answer. Things have really changed in the "internet age" and, let's admit it, in this time of instant messaging and texts we expect answers. Like NOW. Give them a solid three days. I know - when you're expecting an answer you're basically that chick from Willy Wonka singing "don't care hooooowww, I want it nooowwww!"and then she falls down a chute or something. Patience is a virtue, so try not to follow up too soon. You don't know what's happening on the other end. Unfortunately the written word can be misconstrued (even in this blog post! I wish we had a keyboard for sarcasm), so constant follow up emails can be seen as impatient or worse, rude. Now, that's not an excuse for anyone to let emails slide...but if you haven't heard back in a week, I'd say that's a fair amount of time to send a follow up. And sadly sometimes you just won't hear back...and that's shitty. BUT see email tip #1
Again, with most of these "Tips & Tricks" the key take away is to put the shoe on the other foot. Would you want to receive a cold email that has no pertinent information, that is curt, doesn't have a call to action (what do you want from me?), seems to know nothing about my business/brand, and doesn't say who it's from or what they do? Who would reply to an email like that? And that's the last tip - write an email you'd want to receive. What information do they need to know? What information do you want to know from them? Ask them for what you want. Be kind, and say thank you. Follow that and you're golden.
Tuesday, April 4, 2017
How To Be a Great Vendor
By no means am I the definitive authority on Do & Do Not's when applying for markets, but I think we can all use a little reminder to make sure we're working together for a respectful, inclusive handmade community. So I wanted to share some of my tips to be an awesome vendor (who gets great reviews and gets invited back!)
See #1. But really. Let the application close. If you get selected for the market, graciously bow out and let the next person on the waitlist take your place. Applying and pulling out before the close of the applications just looks bad. It also makes you look unorganized; like you don't have your poop in a group. (PS How much do I LOVE the phrase "get your poop in a group"? ROFL) Maybe you don't think this is a big deal, so let me put it another way. Imagine you applied for a job on Monday, and the posting was accepting applications until Friday. Now imagine you calling the store/office on Wednesday to tell them you DON'T want to apply for the job. Think about how that manager would interpret the situation. Then imagine in 6 months you applied for that job again....?!?!?

4). Don't Be Late
This should seem obvious. It's not.
Don't be late with anything. If you have to pay by next Friday, make sure you pay by Thursday. If you have to be at the venue by 9:15am be there by 9am, even if you have to wait in your car until the doors are actually open (I do this ALL THE TIME). EVERYONE'S time is valuable, not just yours! Be respectful. If you're running late because of a traffic accident, deathly ill child, or your car broke down, phone the organizer. Being late because you didn't get up early enough to grab a coffee is NOT OK! Not having enough time to set up is a detriment to you and the market. Think about when you're running late for work, how stressed you get, and how that affects your WHOLE DAY! Think your sales are gonna be good in that emotional state? Nope. Every market is like your first day of work for a new employer. You want to show up on time, look the part, be ready to work, and generally be awesome.
5). Be Honest
Easier said than done, I know. Especially when you think you might hurt someone's feelings. Maybe you applied for two markets, got in to both, and now you have to back out of one? Or maybe finances are tight and you need some extra time to pay? Don't fib your way through an email to try to save my feelings. You know how you can usually tell when your kid/friend is lying...yeah, same here. Just be honest in your email. In MOST cases (actually I would like to say ALL cases, because I have YET to meet a market organizer who is 100% heartless) the market organizers are here to help you have a successful event. If that means you need a payment plan, need a couple extra days, just be honest with us because we want to help you! Seriously. I believe that most markets truly want their vendors to succeed and have fun. I know that Jill & I have an "intense" application and a stricter payment deadline than other markets, but that doesn't mean we're ogres!
OK, sometimes, on Monday morning before coffee, it's border line. But honestly, we're here for our vendors and we really value the relationship we build with them, because without vendors we're just two crazy ladies in an empty hall.
Did I miss any key tips that you think new vendors should know before jumping in to the handmade world? Disagree with me? LOL Or did I hit the nail on the head? Let me know in the comments below!
Wednesday, February 3, 2016
Branding 101
Hey y'all,
What a busy year! Phew! Now that I've got a little more time on my hands, I wanted to share some tips and tricks for making you, your brand, and your booth stand out from the rest. For info about creating the perfect booth check out this previous post.
Today we're talking about BRANDING. Ugh. What a horrible word. I know it scares me sometimes, and it can be super scary. It's one of those things that creative types, me included, often leave until too late and then get stressed about. I'm here to tell you there's nothing to stress about. Branding can be fun!
When I started my business in 2013, I chose my favourite colours, taupe, vintage white and coral, to represent my brand.
My sign and decor for my table had coral accents against burlap and white. But for last year, I was kind of over the coral. Don't get me wrong, I still love the colour, but was it really working for my brand? I liked the white and burlap-they're great neutrals that can work with ANY accent, AND didn't clash with my colourful scarves. But the bigger question I was really asking was "what is my brand"? And am I doing a good job of getting that across to my market/fans/clients etc?
My sign and decor for my table had coral accents against burlap and white. But for last year, I was kind of over the coral. Don't get me wrong, I still love the colour, but was it really working for my brand? I liked the white and burlap-they're great neutrals that can work with ANY accent, AND didn't clash with my colourful scarves. But the bigger question I was really asking was "what is my brand"? And am I doing a good job of getting that across to my market/fans/clients etc?
So I looked around online and did some brainstorming. That's tip #1-BRAINSTORM. And I mean in the most literal way possible. It's hard to think of flashy one liners that describe your brand straight off the bat. One of the best techniques to find what your brand (and you) stands for is create a word cloud (or list). List EVERY SINGLE WORD that describes you, what you make, and what you believe in.
See my word cloud (right).
See my word cloud (right).
Use these words (2-3 per sentence) to come up with a tag line, that best represents your brand. From these words I have some great descriptive sentences I can use on market applications, Facebook posts, websites, twitter, etc without having to come up with something new every time.
West Coast Leslie features handmade & local products
Handmade, with colourful yarns, these products are truly inspired
This wearable art comes in various designs, colours, and sizes.
You'll also notice in my word cloud I have a few words that describe me and what I stand for in my business; like service, quality, & fun. Once you've come up with maybe five lines, save them to a word document so you can grab them anytime. Also take a couple of sentences and work them into a paragraph about you and your business. Have a 5 sentence paragraph that can be used on applications etc.
This is one of my business bios I use.
It feels a bit like writing an essay for University, but you want to be clear. Make sure you include what you make, how you make it, and why it's awesome!
Tip #2 You don't have to marry your brand. What?!? I know, I said it. Yes, it is important for you to have consistency with your brand, but let's say you've had your logo for 5 years and over those years your business has changed, morphed, grown. Then shouldn't your brand also change to reflect your business? Think about the clothes you loved in high school (for me it was surf/skate logo tees and flared jeans! YIKES), you would never wear those clothes now. Likewise with your brand-it should reflect your business. This isn't a license to change up your logo every year!!! That is confusing for your clients and does not encourage brand loyalty. But if you feel that your brand/logo/colour scheme doesn't reflect your business anymore, it's OK to change it. There's nothing worse than having a name that doesn't tell people what you're about. You'll spend all your time explaining it instead of talking about your products and selling them!
Tip #3 Consistency. Right just after I finished telling you you can change your branding! Ha ha ha. What I mean by consistency is look at how you are represented online and in person. If you look at my Facebook page, my website, my online store-they look like they're part of the same family. I've used the same header, in the same colours, with the same fonts and logo. No one is going to wonder if they're in the right place, especially when moving from one online entity to another. And while for us creative types, it might be a bit boring to have the same colours, font, etc it's NOT boring for our customers. It's reinforcing that they are in the right place, you are a trusted source, and yes they want to buy from this maker! Consistency is also why I would recommend simple graphics and fonts, so that you're not going crazy with images on every online platform! And don't forget to use these online images in print too. Hang tags, pricing signs, postcards, business cards. Everything that represents you and your brand should be thematic. I changed my tags to better reflect my brand this year and I love it - plus it makes my life SO MUCH EASIER.
By doing this you're again reinforcing in your customers mind that you've got it all together (even though sometimes we are running around like chickens with our heads cut off!)
Do have other branding tips?
Share them with us in the comments below!
Wednesday, January 13, 2016
What I've Learned Part 1
Every new opportunity lends itself to a learning curve. Starting a new job. A new piece of technology. Trying to do your own taxes (don't). And then magically, one day, we don't need to think about HOW to use these things, we just do. I bet you can't remember a time you didn't know how to use a spoon? So in this little series I'd like to share with you some of the tips and tricks I've figured out, the hard way, about handmade selling.
Today's Episode- How Putting the Price Out in the Open Stopped My Sales
Whoa! I know right? It seems counter intuitive. And a lot of makers will tell you YOU NEED to put your prices right out in the open. What if someone is shy and they don't want to talk to you? If your prices aren't visible, you'll loose that sale. And that's a fair assumption. But let me tell you my story about how doing that TOTALLY backfired on me.
First full year of production - 2014. Tyler and I were working every market together -it's always nice to have someone to bounce your ideas off of. I had my boot cuffs displayed in baskets, all lined up, ready to go to home with fashionable ladies. I had these great little chalkboard picks I'd got at Michaels and stuck them in the baskets with the words "boot cuffs" on them. Cute right?
Then I got an idea- let's use my super cute chalk board signs and put the price of the cuffs on the chalkboards. I rewrote the signs with $49-the price of my cable cuffs. This would allow me to interact with my customers without having to answer "How much are the boot cuffs?" I thought I was a genius! My brilliant idea was efficient and informative; who wouldn't love it?
The customers, that's who didn't love it. By seeing that $49 in black and white kept people from even touching the cuffs. People stopped talking about them ALTOGETHER! No one picked them up. And just like that my boot cuff sales stopped. DEAD. I mentioned to Ty how bummed I was that people weren't interested in the cuffs. He suggested that the price was scaring them off and that we erase the signs. The price was on the tag anyway, it's not like we were hiding how much they were. So we erased them. Put them back just with the words "boot cuffs". Lo and behold, sales started to pick up. I couldn't believe it! Every blog I'd ever read told me to make sure my prices were visible. But when I tested that theory, it didn't work for me.
So what's the moral of the story. Depending on what you make, most shoppers need to feel a connection to your product. Especially if it's a bit of an investment. Once people pick up my cuffs, feel how soft they are, see how well crafted they are, they've already started the process of imagining how those cuffs would fit in their life. They start thinking about what boots they have that would match. In their head, they already own the cuffs. And that is EXACTLY what you want people to do with your products. ENCOURAGE shoppers to pick up and try, feel, touch your products. Putting your product in their hands already gives them a sense of ownership! It brings them one step closer to making that purchase, WITHOUT YOU HAVING TO BE PUSHY! WOO! Once someone has picked up something, it's in their hands, they are interacting with it, they're imagining how it will fit in their life, their wardrobe, their home. Once they can see their life WITH your product, the price becomes LESS scary. Why? Because they've already purchased it in their head. They've already decided that they need this. I can't tell you how many people have balked at the price of my products, UNTIL THE PICK IT UP or TRY IT ON! Then they get it.
I'm not saying hide your prices. I'm not saying to be sleazy, or scamy (that's not how I roll). But you don't need to have a big neon flashing sign (or chalkboard sign for that matter) outright flaunting your prices. Next time you're shopping in a higher end clothing store, try to find a tag that's out in the open. Bet you can't. High end retailers do the same thing. They want you to envision your life with that sweater, BEFORE you see the price. Think about the prices at an art gallery. Tiny. Almost hidden beside the painting. Available, but not flashy. And from my experience, it works.
Stay tuned for more tips and tricks on how to be a better handmade seller. Got a comment or question? Leave it below. I promise to get back to all of them. Let's make 2016 your most successful handmade year yet!
Peace, Love & Handmade
*Leslie
First full year of production - 2014. Tyler and I were working every market together -it's always nice to have someone to bounce your ideas off of. I had my boot cuffs displayed in baskets, all lined up, ready to go to home with fashionable ladies. I had these great little chalkboard picks I'd got at Michaels and stuck them in the baskets with the words "boot cuffs" on them. Cute right?
Then I got an idea- let's use my super cute chalk board signs and put the price of the cuffs on the chalkboards. I rewrote the signs with $49-the price of my cable cuffs. This would allow me to interact with my customers without having to answer "How much are the boot cuffs?" I thought I was a genius! My brilliant idea was efficient and informative; who wouldn't love it?
The customers, that's who didn't love it. By seeing that $49 in black and white kept people from even touching the cuffs. People stopped talking about them ALTOGETHER! No one picked them up. And just like that my boot cuff sales stopped. DEAD. I mentioned to Ty how bummed I was that people weren't interested in the cuffs. He suggested that the price was scaring them off and that we erase the signs. The price was on the tag anyway, it's not like we were hiding how much they were. So we erased them. Put them back just with the words "boot cuffs". Lo and behold, sales started to pick up. I couldn't believe it! Every blog I'd ever read told me to make sure my prices were visible. But when I tested that theory, it didn't work for me.
So what's the moral of the story. Depending on what you make, most shoppers need to feel a connection to your product. Especially if it's a bit of an investment. Once people pick up my cuffs, feel how soft they are, see how well crafted they are, they've already started the process of imagining how those cuffs would fit in their life. They start thinking about what boots they have that would match. In their head, they already own the cuffs. And that is EXACTLY what you want people to do with your products. ENCOURAGE shoppers to pick up and try, feel, touch your products. Putting your product in their hands already gives them a sense of ownership! It brings them one step closer to making that purchase, WITHOUT YOU HAVING TO BE PUSHY! WOO! Once someone has picked up something, it's in their hands, they are interacting with it, they're imagining how it will fit in their life, their wardrobe, their home. Once they can see their life WITH your product, the price becomes LESS scary. Why? Because they've already purchased it in their head. They've already decided that they need this. I can't tell you how many people have balked at the price of my products, UNTIL THE PICK IT UP or TRY IT ON! Then they get it.
I'm not saying hide your prices. I'm not saying to be sleazy, or scamy (that's not how I roll). But you don't need to have a big neon flashing sign (or chalkboard sign for that matter) outright flaunting your prices. Next time you're shopping in a higher end clothing store, try to find a tag that's out in the open. Bet you can't. High end retailers do the same thing. They want you to envision your life with that sweater, BEFORE you see the price. Think about the prices at an art gallery. Tiny. Almost hidden beside the painting. Available, but not flashy. And from my experience, it works.
Stay tuned for more tips and tricks on how to be a better handmade seller. Got a comment or question? Leave it below. I promise to get back to all of them. Let's make 2016 your most successful handmade year yet!
Peace, Love & Handmade
*Leslie
Monday, June 1, 2015
We're Here to Pump - YOU up!
That's right! Ok, so I don't look like Hanz & Franz aka Kevin Nealon and Dana Carvey, but I love to pump people up! Mostly I love to pump up other craftipreneurs, to encourage them to take a leap of faith! But with good, solid information behind them! No crazy, get rich quick schemes here!
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